FIRST-HAND EXPERIENCES
Champagne, through the words of our guests.
A thoughtfully planned day, a welcoming encounter or help finding the right visit. Discover the experiences guests have shared about My Champagne Concierge.
GOOGLE REVIEWS
The moments our guests remember.
Read what guests have shared about their experience with My Champagne Concierge.
EXCELLENT
Based on 9 reviews
Posted on Google![]()
Adrianna BlaulTrustindex verifies that the original source of the review is Google.
Best experience of tour. Discussion of history , the landscape and what makes this région special. Tasting superb. Merci Benjamin and Pierre EmmanuelPosted on Google![]()
AR CTrustindex verifies that the original source of the review is Google.
Benjamin is amazing at what he does! He got us a last minute reservation at Ruinart for a blanc de blancs champagne tour for 3! He communicates beautifully and clearly, clears all doubts and makes the whole booking process so seamless ! With most of the champagne houses sold out and fully booked when we got to reims, Benjamin was a saving grace and made our trip a delight! He is certainly well connected and a pleasure to talk to, very knowledgeable as well!Posted on Google![]()
Guillaume DzitkoTrustindex verifies that the original source of the review is Google.
Benjamin is absolutely wonderful as a concierge and as a human being! If i could give 10 stars I wouldPosted on Google![]()
Nicole FisherTrustindex verifies that the original source of the review is Google.
Thank you Benjamin for professional and efficient services provided. Your knowledge and your networks made our visit to Champagne memorable and hassle free.Posted on Google![]()
josh polesTrustindex verifies that the original source of the review is Google.
Benjamin was so helpful and arranged great tours for us.Posted on Google![]()
Theresa SchneckenreitherTrustindex verifies that the original source of the review is Google.
Super Service! Wir haben Benjamin per Whatsapp geschrieben, was wir uns für den nächsten Tag wünschen und innerhalb kurzer Zeit war der fertige Plan da. Am Tag des Ausflugs hat alles so funktioniert, wie von Benjamin angekündigt. Preis, Leistung - alles super. Es war ein sehr schöner Tag!Posted on Google![]()
Kieran EwaldTrustindex verifies that the original source of the review is Google.
An Unforgettable VIP Experience with Benjamin from My Champagne Concierge SUMMARY: Benjamin from My Champagne Concierge in Reims provided an unforgettable VIP experience, effortlessly handling everything from transfers and tours to bar and restaurant reservations. His professionalism, friendliness, and incredible connections made our trip seamless and luxurious. Highlights included securing an exclusive English tour at Ruinart and arranging a private tasting with a top wine producer. We always felt like his top priority, and we're excited to explore more of his exceptional services in the future. Highly recommended for a once-in-a-lifetime Champagne region experience. FULL REVIEW: From the moment we arrived in Reims, Benjamin from My Champagne Concierge turned our trip into an unforgettable VIP experience. We discovered Benjamin through our hotel, and from the very first contact, his impeccable communication set the tone for our entire stay. Benjamin's professionalism, friendliness, and passion were evident from the start. He was always 10 steps ahead, ensuring that nothing was ever an issue. His connections and knowledge of the Champagne region went beyond our highest expectations. One standout moment was when we struggled to book an English-speaking tour at Ruinart, our favorite champagne house. Despite our efforts, we could only secure a French-speaking tour. Within minutes of contacting Benjamin, he miraculously arranged an earlier English-speaking tour for us. This level of service was just a glimpse into the extraordinary experience he provided. Benjamin handled everything with ease, from transfers and half-day tours to local knowledge and reservations. He also assisted with bar and restaurant reservations, ensuring each venue was of great quality and prepared to spoil me for my birthday. He worked exceptionally hard to make us feel like his only VIP clients, despite managing numerous others with competing priorities. With Benjamin, we always felt cool, calm, and collected. The pinnacle of our trip was a private tasting and tour with one of the top wine producers in Reims, arranged exclusively by Benjamin. This unique experience was incredible and something we would never have achieved on our own. We feel we barely scratched the surface of his services, as he often mentioned many other offerings and exciting plans for the future. If you're planning a visit to the Champagne region, I cannot recommend Benjamin from My Champagne Concierge highly enough. His dedication to providing a unique and luxurious experience is unparalleled. Reach out to Benjamin to transform your trip into a once-in-a-lifetime journey through Champagne.Posted on Google![]()
ClaTrustindex verifies that the original source of the review is Google.
Une très belle journée passée avec Benjamin qui est aux petits soins pour ses clients, nous avons aussi apprécié sa très grande connaissance sur le vignoble, de bons conseils sur les bonnes adresses gastronomiques, et sur la région de Reims et Épernay en général. Nous sommes enchantés de notre journée, tout le programme était vraiment parfait 😊 Au plaisir de se revoir, Clarisse et Pierre
The moments that stayed with them.
Selected guest feedback first shared on our previous website. Short excerpts and summaries retain the reviewer’s name and original date.
“He is extremely knowledgeable and resourceful.”
After a hotel introduction, Benjamin coordinated a next-day visit, a Ruinart reservation and taxis.
abigail c · October 2024
“The setting was stunning…”
A vineyard picnic arranged with Benjamin and Lea, with careful attention to the setting and practical details.
Clàudia P · October 2024
“He personalized the visit around exactly what we were looking for.”
A personal visit shaped around the guest’s wishes and an interest in discovering a less familiar side of Champagne.
Pauline · October 2024
A WhatsApp request became a clear plan for the following day, with arrangements delivered as agreed.
Review highlights
Theresa S · July 2024
A family outing supported by Benjamin’s organisation and Christophe’s attentive driving and local knowledge.
Review highlights
Lily B · October 2024
A last-minute Champagne tasting at Ruinart, organised while staying at Hôtel Continental.
Review highlights
Christian W · August 2024
A tradition of personal service.
Earlier feedback from Benjamin’s hotel concierge career, featured in the former homepage carousel. These comments relate to stays at La Caserne Chanzy, before the guests’ experiences with My Champagne Concierge shown above.
“The concierge, Benjamin, has been brilliant.”
Dibbsy · Tripadvisor · August 2021
“He guided me where to go and what to do.”
Gordon B · Tripadvisor · June 2022
“You can’t ask for a better service!!!”
Karin J · Tripadvisor · August 2022
Find the experience that speaks to you.
A day in the vineyards
Explore how a private itinerary can bring different visits and arrangements together.
A particular house or producer
Discover options for individual cellar visits and tastings, from well-known names to independent estates.
A personal occasion
Learn more about special moments and requests shaped around a celebration or shared interest.
Have you visited Champagne with us?
We would love to hear what you remember about your experience. Your feedback helps us understand what mattered to you and gives future guests a clearer picture of the service.
You are welcome to share honest feedback on our Tripadvisor page. For a question about a particular arrangement, you can also contact Benjamin directly.
Ready to create your own Champagne memories?
Share your plans and the experiences you are curious about. We’ll help you explore the possibilities.